1. The shipping time frame stated in each product is an estimate of when the custom footwear will be sent out. It can take a few days more or less it all depends on how fast we are able to get the base shoes in hand.
2. Once the order has been placed you have 24hrs to make a SIZE exchange.
3. Once the order is placed and the base shoe has been purchased you can no longer get a refund.
4. We ship to the Address that YOU PROVIDED upon purchase we are not responsible for any change of address such as a move etc. and the product not arriving.